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Your Rights, Our Rules — Plain and Straight

3daily operates where state law permits, and we hold ourselves to clear, written policies so you always know where you stand.

State-dependent accessAccount data rightsPrivacy & cookies policyContact & dispute pathPayPal, Venmo, Play+ terms
3daily Your Rights, Our Rules — Plain and Straight
HOW WE HANDLE IT

Data Handling, Security, and Account Retention

We collect the data we need to run your account — no more. That means identity verification documents, payment method details for PayPal, Venmo, or Play+, and session activity tied to your account number. Cookies track session state and fraud signals; you can manage cookie preferences in your browser settings or through the cookie banner on first visit. Account data is retained for as long as your account is active and for the period required by applicable state law after closure. If you want to know what we hold, request an export, or ask for deletion, the support ticket path handles all three.

Payment Data Security

PayPal, Venmo, and Play+ transaction records are stored with SSL encryption. We never store full card numbers; tokenised references are used for withdrawal matching.

Cookie Management

Session, analytics, and fraud-detection cookies are active by default. Adjust your preferences via the cookie banner or your browser settings at any time.

Data Access Requests

Submit a data export or deletion request through a support ticket. We confirm the request in writing and complete it within the timeframe our Privacy Policy specifies.

Account Retention Rules

Closed accounts remain on record for the period state law requires. If your state's law changes your rights during that window, contact our policy team directly.

REACH US DIRECTLY

Contact Paths for Legal and Policy Questions

Policy questions move faster when you use the right channel. For account-level disputes or data requests, the written ticket path creates a documented thread we can reference. Live chat handles general access questions quickly. For formal legal correspondence, our dedicated policy email is the correct route — responses go out in writing so there's a paper trail for both sides.

Team online

Live Chat

Fastest path for account access questions and general policy clarifications. Start a chat from the account menu on desktop or through the mobile app.

Support Ticket

Use a written ticket for disputes, data-access requests, and anything requiring a documented response. We reply in writing with a case reference number.

Policy Email

Send formal legal correspondence, CCPA requests, or privacy-related inquiries to our policy team directly. We confirm receipt and respond within the timeline stated in our Privacy Policy.

Common Legal Questions, Answered Straight

These are the questions we hear most often about account rules, data rights, and how our policies actually work in practice. If your question isn't here, the support ticket path gets you a written answer with a case reference.

Access depends entirely on the online gaming laws of the state you're in. We don't operate where state law prohibits it. Check your state's current rules before opening an account.

You must meet the legal gaming age set by your state — that varies by state. Age is verified through government-issued ID during the identity verification step at account creation.

Yes. When you transact through PayPal, Venmo, or Play+, their respective user agreements apply alongside our Terms of Use. We don't supersede those payment rails' own policies.

Open a support ticket labeled 'Data Access Request.' We confirm receipt in writing, then process the export or deletion within the timeframe stated in our current Privacy Policy.

Closed account records are retained for the period required by applicable state law. You can ask our policy team what that window is for your state via a support ticket.

Submit a support ticket with your account number, the transaction reference, and a brief description. We respond in writing. If unresolved, the arbitration process outlined in our Terms of Use applies.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.